Terms of Service

Last updated: June 2026

Welcome to PawHaven. By accessing or using our website at pawhavenpets.net, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase or using our services.

1. General

PawHaven operates as an online retail store specializing in pet products, located at 6346 Crafton Street, Suite #2, Philadelphia, PA 19149, United States. These Terms apply to all visitors, users, and customers of our website. We reserve the right to update or change these Terms at any time without prior notice. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

2. Products & Pricing

We strive to display accurate product information and pricing at all times. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All prices are listed in U.S. Dollars (USD) and are subject to change without notice.

3. Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent or in violation of these Terms. Payment is processed securely at the time of purchase.

4. Shipping & Delivery

Orders are processed within 1–3 business days. Estimated delivery times to the United States are 7–15 business days after processing. PawHaven is not responsible for delays caused by carriers, customs, or other third parties. Please refer to our Shipping Policy for full details.

5. Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund & Return Policy for eligibility requirements and instructions on how to request a return or refund.

6. Intellectual Property

All content on this website — including text, images, graphics, logos, and product descriptions — is the property of PawHaven and may not be reproduced, distributed, or used without our express written permission.

7. Limitation of Liability

PawHaven shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability to you shall not exceed the amount paid for the order giving rise to the claim.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Pennsylvania, United States, without regard to its conflict of law provisions.