Refund & Return Policy 🐾

At PawHaven, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right.

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

How to Request a Refund

1. Email us at support@pawhavenpets.net with your order number and reason for return
2. We’ll respond within 24–48 hours with return instructions
3. Once we receive and inspect your return, we’ll process your refund within 3–5 business days

Refund Options

• ✅ Full refund to your original payment method
• ✅ Store credit for future purchases
• ✅ Replacement item if the product was damaged or defective

Damaged or Defective Items

If your order arrived damaged or defective, please contact us immediately at support@pawhavenpets.net with:

• Your order number
• A photo of the damaged item
• A brief description of the issue

We’ll send a replacement or issue a full refund right away — no return required.

Non-Returnable Items

• Items that have been used or washed
• Items returned after 30 days of delivery
• Items without original packaging

Late or Missing Refunds

If you haven't received your refund after 5 business days, please check with your bank or credit card company first. If you still have questions, contact us at support@pawhavenpets.net or call (215) 210-0000.

🐾 The PawHaven Team