Refund & Return Policy 🐾

At PawHaven, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right.

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

How to Request a Refund

1. Email us at juanjuniorpavon@gmail.com with your order number and reason for return
2. We'll respond within 24-48 hours with return instructions
3. Once we receive and inspect your return, we'll process your refund within 3-5 business days

Refund Options

• ✅ Full refund to your original payment method
• ✅ Store credit for future purchases
• ✅ Replacement item if the product was damaged or defective

Damaged or Defective Items

If your order arrived damaged or defective, please contact us immediately at juanjuniorpavon@gmail.com with:

• Your order number
• A photo of the damaged item
• A brief description of the issue

We'll send a replacement or issue a full refund right away — no return required.

Non-Returnable Items

• Items that have been used or washed
• Items returned after 30 days of delivery
• Items without original packaging

Late or Missing Refunds

If you haven't received your refund after 5 business days, please check with your bank or credit card company first. If you still have questions, contact us at juanjuniorpavon@gmail.com.

🐾 The PawHaven Team