FAQ

Frequently Asked Questions 🐾

Orders & Shipping

How long does shipping take?

Orders are processed within 1-3 business days. Delivery to the United States typically takes 5-12 business days after processing.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50. A standard shipping fee applies to orders under $50.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package online anytime.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us immediately at juanjuniorpavon@gmail.com.

Products

Are your products safe for pets?

Absolutely! All products in our store are carefully selected with pet safety as our top priority. We only carry items made from pet-safe, non-toxic materials.

What size should I order for my pet?

Each product page includes a detailed size guide. We recommend measuring your pet before ordering. If you're unsure, feel free to contact us and we'll help you choose the right size.

Do you carry products for both dogs and cats?

Yes! PawHaven is dedicated to both dogs and cats. Browse our Dogs and Cats collections to find products specifically curated for your furry friend.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.

My order arrived damaged. What do I do?

We're so sorry to hear that! Please contact us at juanjuniorpavon@gmail.com with your order number and a photo of the damaged item. We'll send a replacement or issue a full refund right away.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay through our secure Shopify Payments system.

Is my payment information secure?

100% yes. PawHaven uses Shopify's industry-leading encryption and security to protect all your payment information. We never store your credit card details.